Archive

SUCCESS STORY

Magnify360 Puts Site Visitors Under the Microscope

Personalization -- the purported long-sought Holy Grail of Web content management -- just might have finally arrived via Web applications that make Web sites responsive in real-time to the unique needs of individual visitors. At the heart of recommendation and personalization technologies are active...

PRODUCT PROFILE

Open Source to Go

The age of mobile computing is upon us. Small form-factor laptops, even smaller netbooks and smartphones keep us continuously connected with colleagues, family, friends and our bosses around the clock. These mobile gadgets make it possible to take all of our data with us wherever we go. Mobile techn...

Report: The Peak Oil Problem and the CRM Solution

Peak oil: When planet Earth reaches the maximum rate of global petroleum extraction, after which the rate of production enters terminal decline. Some say it has already happened, some believe it will within the next 50 years, and some deny the possibility all together. By any measure, though, it is ...

10 Reasons to Adopt a Social Networking Business Strategy

Get beyond the fascination and addictive tendency of Twitter, Facebook and other social networking apps, and underscoring all of these new approaches to connecting, communicating and collaborating with others is a revolutionary new way of communicating with your channel partners as well. Social netw...

INSIGHTS

Analyst Season

This is an interesting time of year for me, mostly because there's so much to watch. I call it "analyst season," not so much because of anything I do, but because the big guys tend to publish a lot of new reports documenting their view of the pecking order. In addition to the publication of new ana...

EXPERT ADVICE

Is Social Networking an Asset or Liability for Your Company?

It's not a question of whether social networking will influence your company, customers, employees, suppliers and others, it's a matter of when. If you haven't committed to learn more about this area, it's time. Deciding if social networking is going to be an asset or liability is dependent on how y...

Talisma Adds Enterprise Chops to Knowledge Management App

Talisma has introduced version 8.1 of its Knowledgebase application. The point release represents a significant shift in the company's approach to enterprise search, Bob Perry, director of Knowledgebase product management, told CRM Buyer. In this upgrade, Talisma has OEM'ed the Autonomy search engin...

Salesforce.com Drops $31.5M for Contact Center Software Firm

Salesforce.com has acquired InStranet for $31.5 million, a transaction that includes the assumption of $4.2 million in cash on InStranet's balance sheet. This deal is grander in scale than any of Salesforce.com's previous acquisitions; the company's past purchases have been small one-off technology ...

With New Alfresco App, Enterprise Content Management Takes the OSS Road

Alfresco Software announced Thursday the availability of Alfresco Labs version 3, an open source alternative to Microsoft's enterprise content management software SharePoint. Formerly called "Alfresco Community," Alfresco Labs 3 offers users the first open source fully compatible SharePoint reposito...

JasperSoft Fires Up New OSS Forge

Open source business intelligence firm JasperSoft on Wednesday announced its next-generation community platform at the O'Reilly Open Source Conference. The new platform features tools to enhance community project developers as well as business users. The new JasperSoft Forge responds to the changing...

Music 2.0: The New Indie Model

The Web continues to play a central role in affecting radical, disruptive change in the music industry as musicians latch on to the latest Web 2.0 tools and bypass traditional producers and distributors. High Street music and video chains -- all the rage not that long ago -- seem to be closing outl...

Lyris Pushes Web Marketing Toolset Downstream

Lyris has upgraded its flagship product and rolled out a new application for the marketing and advertising industry. The enhancements to Lyris HQ pave the way for a steady addition of collaboration and social networking tools this year. Lyris HQ for Agencies, meanwhile, will provide an inroad into a...

EXCLUSIVE INTERVIEW

Alfresco CEO John Powell on the Value of Free

Is it possible to make money by giving something away for free? John Powell, CEO of Alfresco Software, believes that the open source software market is worth $60 billion. The value doesn't accrue from the revenue that it generates. Rather, that value is rooted in the cost savings for his customers.

CRM and the Enterprise 2.0 Challenge

What is the potential opportunity for Web 2.0 technologies in the enterprise space? A whopping $4.6 billion a by 2013, according to a tally Forrester Research arrives at in a report released earlier this year. Spending on Web-based enterprise technologies, including social networking, RSS, blogs, wi...

Breakthroughs in Analytics, Part 2

Business "intuition," popular in the days of pen, ink and paper, was the first "BI" -- keen and quick insight rooted in trading experience and utilizing heightened observation with direct perception of commercial reality, all aided by strong inferences and at least some minimal amount of basic infor...

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