Archive

Dreamforce Observations

Dreamforce saw Salesforce continuing to build out a product offering that in some ways defies description. For the CRM rank and file there were plenty of announcements and enhancements -- and for others some tantalizing views of what may be coming in future releases.

Domotics Brings Home Sweet Home Automation

Smart home technology is quickly becoming more mainstream than niche. As people monitor and control so many aspects of their lives through apps and smart devices, they expect to do the same with their place of residence. TechNewsWorld spoke with experts in the field of domotics -- or information tec...

Drone Use in Today’s Society: From Analytics to Emergency Response

Now that we've entered the era of drones, these unmanned aerial vehicles increasingly are becoming an integral part of everyday life. As drones evolve, industries and governments are finding new ways to make use of this emerging technology. TechNewsWorld spoke with several experts to find out how dr...

It Pays to Nurture Your Existing Customers

Important as it is to continually acquire new customers, it's every bit as vital for businesses to nurture existing clientele. The E-Commerce Times talked with several experts in customer engagement to get their thoughts about why it's critical to cultivate current customers -- and how to encourage ...

Fraud Awareness Kit Puts Businesses on Notice: It’s Tax Scam Season

Businesses fearful their workers may be targeted by fraudsters will want to take a look at the free Tax Scam Awareness Kit offered by Proofpoint. The kit, for both Windows and macOS, includes materials for an employee education campaign about tax fraud, three educational videos, an infographic, answ...

OPINION

Nvidia + Arm and the Challenges of Building a New Type of Tech Company

Nvidia is in the process of working through regulatory approvals to buy Arm from SoftBank -- a technology holding company with mixed success husbanding its acquisitions. Let's explore this acquisition, the most significant regulatory hurdles the effort needs to overcome, and what might result once t...

AI Vision System Hoodwinked by Pen and Paper

Skeptics of giving computers control over high-risk activities like driving cars were given some ammunition last week when researchers at OpenAI discovered their two-month-old machine vision system could be tricked with a pen and paper into misidentifying objects. For example, their new system coul...

Consumers Becoming More Tolerant of Chatbots for Certain Tasks

If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Researchers see consumers' comfort levels with a variety of chatbot technologies softening towards customer service, scheduling, banking, and ...

‘Scalper’ Bots Hoarding Hottest Products from Consumers

During any holiday season, consumers have a tough time wrestling with each other for best-selling products, but now times have become even tougher, thanks to the proliferation of online "scalper" bots. These robot shoppers, unleashed by cybercriminals, emulate the activity of ticket scalpers in the ...

AI’s Potential to Manage the Supply Chain

Artificial intelligence has made noticeable changes to technologies around the world. Perhaps AI's most notable potential, however, is its role in the supply chain industry. The value of shrinking and localizing the supply chain process through the use of AI is more apparent than ever, and positions...

OPINION

Why Are Homes and Autos Still Built the Old Fashioned Way?

We could build homes that stand up to hurricanes, earthquakes, floods, and other disasters. We could build cars that are lighter and more fuel-efficient. Like the opening for the old TV show, "The Six Million Dollar Man," we have the technology. So why don't we use it? The reason is that people who ...

ANALYSIS

Why Hasn’t CRM Taken Over the World?

Many businesses have bought into CRM, of course. It isn't an 80-billion-dollar industry for nothing. Still, there's a disconnect between the wonderful features and functions of new technologies and the realities of how companies use them -- or not. Only about a quarter of organizations use CRM appro...

Automated CX Strategies to Revitalize Customer Relations

If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation is making the difference between hanging on until closing down and ensuring more returning customers.

OPINION

Is the Gartner Magic Quadrant Obsolete?

Once upon a time, it seemed no organization had its finger on the pulse of technology more than research consulting firm Gartner. Global corporations, technology companies, and the investment community have trusted Gartner for insights and analysis across a range of market sectors. But today, that l...

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