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OPINION

Using Technology to Fix the Flawed Impeachment Process

When the U.S. president was impeached last week, it surfaced the fact that impeachment, and particularly the removal of a U.S. president, is a process that doesn't work. Throughout U.S. history, there have been 45 presidents, and given that no one trains for that job, you'd figure several would hav...

New YouTube Terms of Service Create Stir

Google has published changes to YouTube's Terms of Service Agreement that have stoked fears among some users. "YouTube may terminate your access, or your Google account's access to all or part of the Service if YouTube believes, in its sole discretion, that provision of the Service to you is no long...

Evidence of War Crimes Vanishing From Social Media

A controversy has erupted over YouTube's practice of taking down graphically violent videos that may be evidence of recent war crimes. YouTube's policy -- similar to other social media platforms -- has been to remove content that contains hate speech, disinformation or disturbing images. In the past...

EXPERT ADVICE

The Ultimate E-Commerce Guide to Black Friday

The shopping season is fast approaching. Black Friday -- the kickoff of Christmas consumerism -- falls on November 29 this year, six days later than last year. However, e-commerce stores easily will compensate for this shorter shopping season: Last year consumers broke records with $6.22 billion spe...

New Trade Deal Provisions Give US Tech Firms Legal Shields

The Trump administration has begun inserting legal protections into trade agreements to shield online platforms like Facebook, Twitter and YouTube from lawsuits. That move could help lock in America's tech-friendly regulations around the world even as they are being questioned at home. The legal pro...

50 AGs Gun for Google in Antitrust Offensive

The attorneys general of 48 states, plus those from United States territory Puerto Rico and Washington, D.C., have joined in an investigation into whether Google stifled online advertising and search competition. The only holdouts are the attorneys general of Alabama, where Google is building a $600...

EXPERT ADVICE

Big Data’s Seismic Effect on the Broadcasting Industry

Digital transformation has left hardly any industry unshaken. In broadcasting, it's safe to say that it has transformed completely the way we create, deliver and consume content. Undoubtedly, the most noticeable change lies in the shift toward the OTT format. Traditional TV now plays second fiddle: ...

YouTube as Political Influencer Takes the Spotlight

YouTube, which operates as one of Google's subsidiaries, is under increased scrutiny after a report earlier this month highlighted the role it played in the recent presidential election in Brazil. Among concerns is YouTube's installation of a new AI system that can track user behavior to suggest add...

EXPERT ADVICE

Leveling Up From Product Seller to Brand Builder

Video traffic is expected to make up 82 percent of all Internet traffic by 2022. This spike coincides with the increased production and distribution of videos throughout every industry. With this in mind, it is important to remember that the value of video marketing for brands is as old as video its...

EXPERT ADVICE

4 High-Impact E-Commerce Customer Service Trends

E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass $735 billion. Even industries like food, healthcare and banking, which previously were dominated by offline transactio...

OPINION

Why We All Need to Learn to Live on Camera

I was struck by a recent video of a soldier who apparently took some woman's parking spot and then went off the rails when she objected. He bad-mouthed the U.S. military and the U.S., abused his wife, and put his child at risk. A decade ago we probably wouldn't have seen this incident, but now there...

The Growing Menace of Weaponized Deepfakes

The U.S. House Intelligence Committee recently heard expert testimony on the growing threat posed by "deepfakes" -- altered videos and other artificial intelligence-generated false information -- and what it could mean for the 2020 general elections, as well as the country's national security overal...

ANALYSIS

What Shifting Data Use Means for Pay-TV and Video Services

For many in the pay-TV industry, Netflix was the first wake-up call that a new-generation of online or technology companies could have a significant impact on their pay-TV business. Over a 10-year period, Netflix grew from a U.S.-only DVD-by-mail service to a force in the international video enterta...

Uber Drones to Make Meal Drops This Summer

Uber Elevate, the aerial arm of rideshare service Uber, will test a fast food delivery by drone service later this summer in San Diego. Delivery destinations won't be houses or apartment buildings, however, but instead will be "designated safe landing zones." Those landing zones could include the r...

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